Terms & Conditions
Daisy Digital Marketing Terms & Conditions of Service
Upon working with us, you are agreeing to the below terms and conditions. Please make sure you have read and understood these. Note these terms are supportive of contracted terms.
Updated August 25th 2026
No-show meetings: if you re are a no-show (do not provide a minimum of 15 minutes’ notice that you can not make a meeting on time you will be charged a rebooking fee of $60+gst). This applies to all training, monthly strategy meetings, catchup calls, ads sessions etc.
Updated June 25th 2026
Rate Reviews. Daisy Digital Marketing reviews its fees periodically and may adjust the rates payable under this agreement up to twice in any 12-month period. We will give you at least 30 days’ written notice before any rate change takes effect. Adjustments reflect changes in our cost of doing business, including but not limited to supplier and software costs, labour and operating expenses, scope of work, and broader market and economic conditions. If you do not wish to continue at the revised rates, you may cancel the affected services in line with the cancellation terms of this agreement before the new rates take effect. Continued use of our services after the effective date constitutes acceptance of the revised rates.
Updated June 18th 2026
Use of AI Tools – We sometimes use AI tools to assist with internal business operations, including inbox management, content drafting, reporting, and other tasks. These tools may process information you share with us as part of delivering our services. All AI-assisted outputs are reviewed by a member of our team before being acted upon or sent. Personal information is handled in accordance with our Privacy Policy.
Updated May 21st 2026
Website Build – Additional work outside of the contract with be billed at an hourly rate of between $195+GST – $250+GST depending on the complexity of the work. The relevant rate/s will be communicated before work commences.
Updated Jan 27th 2026
Social Media Management – terms clarification for legacy clients
What you do:
Upload images, videos, or promotions to your client portal (or email directly to hello@daisydigital.co.nz).
Provide relevant details/context for each upload.
Maintain your own image library for our team to access.
What we do:
Copywriting: Strategic captions written for your ideal client.
Research & Logistics: Monthly reporting and hashtag research.
Scheduling: 1x Facebook post per week and 1x Instagram post per week.
Post Optimisation: To ensure your content looks professional, we provide basic edits to your provided media, including:
Adding your logo/branding to images.
Adding simple text titles or “hooks” to your videos.
Please note: Creating or editing Reels (transitions, syncing to music, multi-clip assembly) is not included and is available as an additional service.
Updated July 17th 2025
These terms and conditions can be amended by Daisy Digital Marketing at any time during our engagement. The client agrees to accept any new terms by further engaging in our services 30 days post communication of any changes to the terms and conditions.
Update Mar 11th 2025
Update Jan 28th 2025
As part of our terms of engagement, you (the client) agree that access to your ad accounts, including Meta accounts (paid and organic), Google Ads and any other accounts during our management is limited to Daisy Digital Marketing employees and contractors, and staff of your business only, other third parties will not be accessing, viewing or making changes to your accounts during our management without expressed written permission.
Update September 13th 2024
All ad content created during the time with Daisy Digital will be deleted from ad accounts at the end of our agreement. If you wish to use content created during our agreement a licence fee will apply. If you are found to be using any creatives or slight variants of those developed during our agreement you will be sent an invoice to this effect.
Update March 14th 2024
Any IP and knowledge obtained and shared during any training or coaching is not to be used for resale in any courses or client support. It is only for use on the attendee’s own business in which they are part of, not any of their clients or other third parties. This also applies to any strategy development in any area.
Update Feb 2023
Pricing changes will occur from time to time. Any pricing changes you will be notified of at least 30 days in advance.
– Below Updated December 2022.
This document will refer to “us” being Daisy Digital Marketing and “you” or “the client” being you, the client entering the agreement.
General Terms & Conditions
– Our scope of advice is limited to the marketing field. We may be able to provide you with supporting documents (such as T&C’s), but you are responsible for these fully and we recommend you consult a lawyer or relevant professional.
– Our rates are subject to change. Any changes will always be communicated to you and approved before work commences.
– Timeframes on the contracts act as a guideline for work. Work can only be completed once we have everything we need from the client as agreed.
– Where ever a 3-month trial period or an initial contract period is defined, this refers to a minimum term (e.g a 3-month trial is a 3-month minimum term). If stated in the contract, you are required to adhere to a 3 month minimum term and a notice period always applies. Unless mutually agreed in writing before a contract is in place. There is a 60 day notice period required for cancellation of services. This includes cancelling within the initial 3 month term. For example, if you wish to end at the end of a month trial, you must provide 60 days notice in writing before the end of the month. This includes cancelling within the initial 3-month period (aka if you want to finish at 3 months you need to provide 60-days notice, which would be after 1-month).
– If no cancellation notice period is specified for a service, then 60-days notice of cancellation applies.
– If you cancel and reinstate services your notice period resets at that point (unless mutually agreed otherwise). For example, if you pause or give notice but then continue (or restart) then the 60-day notice period applies and you are required to give 60 days from the new cancellation date (not from your inital one).
– Any ad-hoc work or training/coaching is charged for all hours spent, not just contact hours (unless specified otherwise) for example, follow-up questions are chargeable.
– A minimum charge of 30 minutes applies
Please note that these terms and conditions are subject to change.
Logo and Graphic Design
– Final logo design and files belong to you, the client (once full and final payment is made). All other concepts remain the property of Daisy Digital Marketing.
– Additional changes outside of the contracted scope are fully chargeable at standard hourly rates.
Website Design
– Once a website is completed and live, the ownership lies with you, the client.
– Once a website is live, our contract is completed and all obligations are met from Daisy Digital Marketing, unless we have mutually agreed otherwise in writing (for example any outstanding elements).
– Once a site has gone live, we are not responsible for any issues you might have at any stage in the future. Unless you are hosting or have a retainer with us that includes this support (and further work is explicitly detailed in your contract). Any further work will be fully chargeable at our standard hourly rates.
– Anything outside of the agreed scope is fully chargeable at our standard hourly rate.
– It also does not include any licensing for plugins or themes unless otherwise agreed.
– The client needs to supply logos and branding guidelines unless otherwise discussed.
– Content (imagery and copy) is to be supplied by the client, unless otherwise agreed prior.
– A miniumn charge of 30 minutes applies
Website Hosting
– Our standard website hosting includes an SSL (security certificate), premium hosting, maintenance of plugins, themes and WordPress core (monthly and unless otherwise specified in your contract). Unless your contract states otherwise, we also hold daily back-ups for 7 days and a monthly local back up (an hourly rate applies if you require us to access these).
– It also does not include malware removal or hacking support. This is offered additionally at a monthly fee, or if you have website issues an hourly rate. It does also not include any licensing for plugins or support for out of date plugins.
– A minimum of 60-day notice of cancellation in writing is required.
– Hosting does not include any monthly support in terms of website updates or advice – this is additional and charged at our standard hourly rates.
Google Ads
– Please see your contract for minimum timeframes. The general terms and conditions listed above apply here.
– Creation of display advert creative is not included unless specified.
– If you require a plan change, we will communicate this with you.
– Ad spend is additional and paid directly to Google (unless otherwise arranged).
– You agree to not make any changes to your account during our management, any changes you make can impact account performance and we can’t manage the account effectively.
– As part of Daisy Digital Marketing’s offboarding process, once this contract concludes, we will be required to deactivate all advertising content created by the Daisy Digital Marketing team. You will still have access to all data and insights from the engagement period during which Daisy Digital Marketing ran your google advertising. Failure to allow us to complete our offboarding process will incur a fee of $2400+gst for use of content.
– Any ad copy developed by Daisy Digital Marketing for your business is licensed only for use during the period of your engagement and intended for the purpose it was developed for only.
– Please see here for plan details and agreements.
Social Media Ads
-Social media advertising is limited depending on the management fee plan you are on as to how many ads we manage on your behalf. We recommend you do not make any changes to your ad account during our period of management (as per your contract). Creative development and copy development is also limited to 1 hour per month unless otherwise specified and the remainder of the time is used for optimisations and reporting.
Daisy Digital adhere to the following assumption (unless otherwise specified);
- Management of 1x ad account and 1x Facebook account, and 1x Instagram account (Additional accounts will need to be discussed with your account manager prior to engagement)
- Campaign sales funnel with no more than 3 campaigns and 2 ad sets per campaign unless otherwise specified
- Ads reviewed and optimised by DDM twice monthly
- Simple monthly report
- Audiences will be developed DDM (please send through your customer profile or avatar, if you don’t have this please create one thinking about the common characteristics of your ideal customers)
- Pixel already loaded / tested (additional fee of $150 if we need to fix this or set up)
- Google analytics already setup
- Copywriting included
- Images or video to be supplied by the client (or account content can be used – e.g exisiting page images)
- Client can see the first round of ads before we run them and make one round of amends (if they like)
- Simple reporting included (statistics such as new page likes, conversions, landing page views related to campaign goals). More detailed reporting is an add-on.
- Meetings/calls are additional unless otherwise specified
The below are not included, unless otherwise detailed in your contract;
- Any additional changes to campaigns during the month
- Image/video sourcing outside your account (e.g. stock imagery, photography, video creation)
- Pre-approval of posts
Please refer to your specific contract terms. Additional fees will apply for this work (billed at a standard hourly rate).
– As part of Daisy Digital Marketing’s offboarding process, once this contract concludes, we will be required to deactivate all advertising content created by the Daisy Digital Marketing team. You will still have access to all data and insights from the engagement period during which Daisy Digital Marketing ran your social advertising. Failure to allow us to complete our offboarding process will incur a fee of $2400+gst for use of content.
– Any ad copy developed by Daisy Digital Marketing for your business is licensed only for use during the period of your engagement and intended for the purpose it was developed for only.
Training
– All training and consultancy recorded videos must be used only for the participating recipient they were intended for. These must NOT be used or passed on for other training purposes to anyone other than those they were intended for.
Additional Hours
– We are happy to help you with ad-hoc support as needed at our standard hourly rates.
– Upon signing your contract you, the client, understand that any work completed outside your scope is fully chargeable at our standard hourly rates, please enquire for details, by agreeing to commence work, you agree to our current rates (which are subject to change).
Payment Terms
– Payment is due on the 20th of the month, unless otherwise specified in your contract. All overdue accounts will incur interest as stated on your account (generally 3%) and should collection be required for payment, all collection fees will be applicable and paid in full by the client. We reserve the right to pause our services when invoices go overdue until payments are up to date with what is owing.
Update Mar 11th 2025
Update Jan 28th 2025
Update September 13th 2024
Update March 14th 2024
Update Feb 2023
– Below Updated December 2022.
This document will refer to “us” being Daisy Digital Marketing and “you” or “the client” being you, the client entering the agreement.
General Terms & Conditions
- Scope of Services
The advice and services provided by Daisy Digital Marketing are limited to the field of marketing. While we may supply supporting documents (e.g., terms and conditions templates), these are provided as a courtesy only. You (the Client) remain fully responsible for their content and use, and we strongly recommend consulting a lawyer or relevant professional to ensure their suitability and compliance with applicable laws. - Pricing and Rate Changes
Our rates are subject to change at Daisy Digital Marketing’s discretion. Any rate adjustments will be communicated to you in writing and will require your approval before we commence work under the new rates as per rate changes clause in this document. Once approved, the updated rates will apply to all subsequent services. - Timeframes
Timeframes outlined in this agreement or related contracts serve as guidelines only. Daisy Digital Marketing can only complete work once you have provided all necessary materials, information, or approvals as agreed. Delays in providing these may result in adjusted timelines, for which we will not be liable. - Minimum Term and Notice Period
(a) Where a 3-month trial period or initial contract period is specified, this represents a minimum term of engagement (e.g., a 3-month trial is a 3-month minimum commitment). Unless otherwise mutually agreed in writing prior to signing this agreement, you are bound by this minimum term.
(b) Termination of services requires a 60-day written notice period, including during or at the end of any minimum term. For example, to end services at the conclusion of a 3-month minimum term, you must provide written notice no later than 30 days into the term (i.e., 60 days prior to the end date).
(c) If no specific cancellation notice period is stated for a service, a default 60-day written notice period applies. - Cancellation and Reinstatement
If you cancel or pause services and later reinstate them, the notice period resets unless otherwise agreed in writing. For example, if you provide notice of cancellation but subsequently resume services, a new 60-day notice period will apply from the date of any future cancellation request, not the original notice date. - Charges for Ad-Hoc Work, Training, and Coaching
All ad-hoc work, training, or coaching is charged based on total hours spent, including preparation, delivery, and follow-up (e.g., answering questions), unless explicitly stated otherwise in writing. A minimum charge of 30 minutes applies to all such services. - Changes to Terms & Conditions
Daisy Digital Marketing reserves the right to amend these Terms & Conditions at any time. Any changes will be communicated to you in writing at least 30 days prior to their effective date. Continued engagement with our services after the effective date constitutes acceptance of the revised terms.
Logo and Graphic Design
- Ownership of Designs
Upon full and final payment for the services, ownership of the final logo design and associated files transfers to you (the Client). All preliminary concepts, drafts, and unused designs remain the exclusive property of Daisy Digital Marketing and may not be used, reproduced, or adapted by you without prior written consent. - Additional Changes
Any changes or additional work requested beyond the scope of the agreed contract will be charged at Daisy Digital Marketing’s standard hourly rates, as communicated to you in advance. Such charges will apply to all time spent, including consultation, design, and revisions.
Website Design
- Ownership of Website
Upon completion and the website going live, ownership of the website transfers to you (the Client), provided full and final payment has been received by Daisy Digital Marketing. Until payment is complete, ownership remains with Daisy Digital Marketing. - Completion of Contract
Once the website is live, Daisy Digital Marketing’s obligations under this agreement are deemed fulfilled, and the contract is complete, unless otherwise mutually agreed in writing prior to completion (e.g., outstanding elements or additional services). - Post-Launch Responsibility
After the website goes live, Daisy Digital Marketing is not liable for any issues, errors, or maintenance needs that may arise, unless you have an active hosting agreement or retainer with us that explicitly includes such support. Any additional work requested post-launch will be charged at our standard hourly rates, with a minimum charge of 30 minutes applying. - Scope of Work
Any work requested beyond the agreed scope of this contract—including but not limited to design, development, or support—will be fully chargeable at Daisy Digital Marketing’s standard hourly rates, as communicated to you in advance. - Licensing for Plugins and Themes
This agreement does not include licensing fees for plugins, themes, or third-party software unless explicitly stated in writing. You are responsible for obtaining and maintaining any necessary licences. - Client Responsibilities
(a) You are required to provide all logos, branding guidelines, and content (including imagery and copy) necessary for the website, unless otherwise agreed in writing prior to commencement of work.
(b) Delays in providing these materials may result in adjusted project timelines, for which Daisy Digital Marketing will not be liable.
Website Hosting
- Hosting Services
Unless otherwise specified in your contract, Daisy Digital Marketing’s standard website hosting package includes:
(a) An SSL security certificate;
(b) Premium hosting services;
(c) Monthly maintenance of plugins, themes, and the WordPress core;
(d) Daily backups retained for 7 days and a monthly local backup. Access to or restoration from backups is not included and will be charged at our standard hourly rates if requested. - Exclusions
The standard hosting package does not include:
(a) Malware removal or hacking support, which are available as an additional service for a monthly fee or charged at our standard hourly rates if issues arise;
(b) Licensing fees for plugins, themes, or third-party software, which remain your responsibility;
(c) Support for outdated or unsupported plugins, themes, or software versions, unless explicitly agreed in writing. - Cancellation
Termination of hosting services requires a minimum of 60 days’ written notice. Cancellation terms outlined in the General Terms & Conditions also apply. - Additional Support
Hosting does not include monthly website updates, content changes, or advisory support. Any such services are considered additional work and will be charged at Daisy Digital Marketing’s standard hourly rates, with a minimum charge of 30 minutes applying.
Google Ads
- Minimum Term and General Terms
Refer to your specific contract for applicable minimum timeframes, such as a standard 3-month minimum term unless otherwise stated. The General Terms & Conditions outlined above apply to all Google Ads services unless otherwise specified. - Scope of Services
Standard Google Ads management includes keyword research, campaign setup, and optimisation, but creation of display or PMax advert creative (e.g., banners, graphics etc) is not included unless explicitly stated in your contract. Any additional creative work will be charged at our standard hourly rates, with a minimum charge of 30 minutes. - Plan Changes
If a change to your Google Ads plan or significant change in strategy is required, Daisy Digital Marketing will communicate this to you in writing with at least 7 days’ notice and seek your approval before implementation. - Ad Spend
Advertising spend is not included in our fees and must be paid directly to Google by you (the Client), unless alternative payment arrangements are agreed in writing. If Daisy Digital Marketing pre-pays ad spend on your behalf, this will be invoiced to you monthly with payment due within 14 days. - Account Management Restrictions
During our management of your Google Ads account, you agree not to make any changes to the account, including but not limited to campaign settings, ad content, or bidding strategies. Unauthorised changes may negatively impact account performance, and Daisy Digital Marketing will not be liable for resulting outcomes or responsible for managing the account effectively under such circumstances. We may suspend services until unauthorised changes are reversed, with any reinstatement subject to mutual agreement. - Offboarding Process
Upon termination of this contract, as part of Daisy Digital Marketing’s offboarding process, all advertising content (e.g., ad copy, campaigns) created by our team will be deactivated within your Google Ads account. You will retain access to all data and insights generated during the engagement period. If you deny Daisy Digital Marketing access to your account to complete this off boarding process post-termination, a licence fee starting at NZD $2,400 (plus GST) will be incurred for continued use of our content, payable within 14 days of invoice issuance. - Use of Ad Copy
Any ad copy developed by Daisy Digital Marketing is licensed to you solely for use within your Google Ads account during the term of this engagement and for its intended purpose only. Post-termination use, reproduction, or adaptation of this content requires prior written consent and may incur additional licensing fees. See the Ownership and Use of Advertising Content clause for further details. - Plan Details
Specific plan details, including services and pricing, are outlined in your contract or attached schedule. Plan details are also available upon request if not yet provided.
Social Media Ads
- Scope of Services
Social media advertising services are limited by your chosen management fee plan, which determines the number of ads Daisy Digital Marketing will manage on your behalf. Refer to your contract for specific plan details. Creative development (e.g., images, video, design) and copywriting are limited to 1 hour per month unless otherwise specified, with remaining time allocated to campaign optimisation and reporting. - Standard Assumptions
Unless otherwise detailed in your contract, Daisy Digital Marketing’s social media advertising services are based on the following:
(a) Management of one ad account, one Facebook account, and one Instagram account (and one geographic location). Additional accounts require prior discussion with your account manager and may incur extra fees.
(b) A campaign sales funnel comprising up to 3 campaigns, with a maximum of 2 ad sets per campaign.
(c) Ads reviewed and optimised by Daisy Digital Marketing twice monthly.
(d) A simple monthly report including key statistics (e.g., new page likes, conversions, landing page views) tied to campaign goals.
(e) Audience development by Daisy Digital Marketing, based on your provided customer profile or avatar. If unavailable, you must create one detailing your ideal customer’s common characteristics.
(f) A functioning and tested pixel already installed. If setup or fixes are required, an additional fee of NZD $180 (plus GST) per hour applies.
(g) Google Analytics already configured by you.
(h) Copywriting included within the 1-hour monthly creative limit.
(i) Images or video to be supplied by you, or sourced from existing account content (e.g., page images), unless otherwise agreed.
(j) You may review the first round of ads and request one round of amendments prior to launch.
(k) Meetings or calls are not included unless specified and will be charged at our standard hourly rates, with a minimum charge of 30 minutes. - Exclusions
Unless explicitly stated in your contract, the following are not included:
(a) Additional campaign changes beyond the twice-monthly optimisations.
(b) Sourcing of images or video outside your account (e.g., stock imagery, photography, video creation).
(c) Pre-approval of posts beyond the initial round of ads.
Additional work outside the agreed scope will be charged at our standard hourly rates, with a minimum charge of 30 minutes. - Account Management Restrictions
You must not make changes to your ad accounts during our management period, as outlined in your contract. Unauthorised changes may disrupt campaign performance, and Daisy Digital Marketing will not be liable for resulting outcomes or responsible for managing the account effectively under such circumstances. We may suspend services until unauthorised changes are reversed, with reinstatement subject to mutual agreement. - Offboarding Process
Upon termination of this contract, as part of Daisy Digital Marketing’s off boarding process, all advertising content (e.g., ad copy, campaigns) created by our team will be deactivated within your social media ad accounts. You will retain access to all data and insights generated during the engagement period. If you deny Daisy Digital Marketing access to your accounts to complete this off boarding process post-termination, a licence fee from NZD $2,400 (plus GST) will be incurred for continued use of our content, payable within 14 days of invoice issuance. - Use of Ad Copy
Any ad copy developed by Daisy Digital Marketing is licensed to you solely for use within your social media ad accounts during the term of this engagement and for its intended purpose only. Post-termination use, reproduction, or adaptation requires prior written consent and will incur additional licensing fees. See the Ownership and Use of Advertising Content clause for further details.
Training
- Use of Training Materials
All recorded training videos, consultancy content, and related materials provided by Daisy Digital Marketing are intended solely for the use of the participating recipient(s) named in your contract. You (the Client) agree not to share, distribute, reproduce, or use these materials for any other purpose, including passing them on to third parties or using them in external training, without prior written consent from Daisy Digital Marketing. Any unauthorised use may result in additional fees or legal action to protect our intellectual property rights.
Additional Hours
- Ad-Hoc Support
Daisy Digital Marketing is pleased to offer ad-hoc support beyond the scope of your contract as needed. This support will be charged at our standard hourly rates, with a minimum charge of 30 minutes, and rates will be communicated to you in advance. - Charges for Out-of-Scope Work
By signing this contract, you acknowledge that any work performed outside the agreed scope is fully chargeable at Daisy Digital Marketing’s standard hourly rates, which are subject to change. Current rates are available upon request, and by agreeing to commence such work, you accept the rates applicable at that time. Any rate changes will be notified to you in writing at least 30 days prior to taking effect, as per the General Terms & Conditions.
Payment Terms
- Payment Due Date
Unless otherwise specified in your contract, payment for all services is due on the 20th of each month. Invoices will be issued in advance, and payment must be made in full by the due date via the method outlined in your contract. - Overdue Accounts
Overdue payments will incur interest at a rate of 3% per month (or as specified in your contract) on the outstanding balance, calculated daily from the due date until payment is received in full. If collection action is required to recover unpaid amounts, you (the Client) agree to reimburse Daisy Digital Marketing for all associated collection fees, including legal and agency costs, in addition to the outstanding balance and interest.